Reference

Privacy Policy for Indonesian Accounts

At semard4d, we keep your account details, device signals, and payment references limited to login checks, support follow-up, and abuse prevention.

DANA, OVO, GoPay, QRISAndroid and iPhoneSupport 09:00-23:00 WIBLocal law applies
semard4d Privacy Policy for Indonesian Accounts
CONTACT ROUTES

Ways to Reach Our Team

If you want help with a privacy request, we keep the contact paths simple and account-based. You can reach us through in-site chat, WhatsApp, or email, and we reply during 09:00-23:00 WIB on the same Indonesia schedule. To protect your records, we may ask for your login email, recent device, or a short confirmation before we change anything.

Team online

In-site chat

Open chat from the footer, send your account email and the request type, and we reply during 09:00-23:00 WIB. We use this path for access, correction, and deletion questions.

WhatsApp

Message our WhatsApp support line with the same email you used for the account. We use it for quick privacy checks, but we still verify before we change any record.

Email

Write to [email protected] if you want a written trail of your request. Add your username, the field you want updated, and a short reason so we can locate it fast.

CONTROL POINTS

How We Handle Requests Safely

We keep the policy practical: collect less, use it only for account service, and remove what we no longer need after the retention period.

Data use

We use the details you enter to open your account, keep a login history, answer support questions, and link payment references from DANA, OVO, GoPay, or QRIS to the right record.

Cookies

Browser cookies help us keep you signed in, remember language choice, and stop repeat verification on the same device. You can clear them in Chrome, Safari, or your app settings whenever you want.

Account checks

When you ask for a record change, we compare the request with your login email, recent session history, and support history before we act. That extra step protects your profile from unwanted edits.

Retention

We keep logs only for the period needed to handle service, dispute, or legal requests, then remove or anonymise them according to our retention rules. We do not keep data longer just because it is available.

Change requests

Send correction or deletion requests from the email on file, then include the exact field you want updated and any supporting detail. We will confirm what can be changed under local law and current records.

Device settings

On Android, check Settings > Apps > semard4d > Permissions. On iPhone, open Settings > Safari > Advanced to review stored site data and cookie controls. Those paths help you manage what your device shares.

Common Privacy Questions About Your Account

We grouped the questions people ask before sending a privacy request. They cover what we collect, how we use DANA, OVO, GoPay, and QRIS references, which device settings you can change, and how long we keep records. If anything still looks unclear, use the support paths above and ask for a written reply.

We collect the details you enter at sign-up, login history, support messages, and device signals needed to run your account. If you use DANA, OVO, GoPay, or QRIS, we also keep matching payment references.

We keep only the references needed to match a deposit, trace a reversal, or answer a support question. We do not use payment data for unrelated purposes, and access stays limited to staff handling your case.

Yes. Send a request from the email on file and tell us what to change or remove. We check the request against account records first, then process only what local law and retention rules allow.

You can clear cookies in Chrome, Safari, or your mobile browser, and you can turn off nonessential site storage in device settings. If you do that, some login steps may repeat more often on the same device.

We keep records only as long as needed for account service, dispute handling, and legal duties. When that period ends, we delete or anonymise the data instead of leaving it active in our systems.

Use in-site chat, WhatsApp, or [email protected]. Send your username, the request type, and the email on file so we can match the account quickly and respond during 09:00-23:00 WIB.

Yes. If a request or feature is restricted where you are, we only provide it when local law permits. That applies whether you are in Semarang or another Indonesian city.